Terms & Conditions - Élevé Boutique

Welcome to Élevé Boutique! By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our site or purchasing from us.

1. General Terms

1.1 These Terms & Conditions govern the use of our website and the sale of products through our online store. By using our website or placing an order, you accept these terms.

1.2 We reserve the right to update or change these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and the "Last Updated" date at the bottom of this page will reflect the most recent update.

2. Products and Availability

2.1 All products displayed on the website are subject to availability and may be withdrawn or amended at any time.

2.2 We make every effort to display the products and their descriptions as accurately as possible. However, we cannot guarantee that the colors and images shown on the website will be exactly as they appear in person due to variations in display settings.

2.3 In the event that a product is unavailable after you place an order, we will inform you as soon as possible and offer you a refund or an alternative product.

3. Orders and Payment

3.1 By placing an order on our website, you are offering to purchase the products in accordance with these Terms & Conditions.

3.2 All prices listed on the website are in South African Rand (ZAR) and are inclusive of VAT but exclusive of delivery charges unless otherwise stated. Delivery charges are added at the checkout stage, depending on your location.

3.3 Payment for orders is processed via secure payment methods available on our website, such as credit/debit cards, bank transfers, or other payment gateways. You agree to provide accurate and complete information when making a payment.

3.4 We reserve the right to cancel any order at our discretion, including if there is a suspicion of fraud or if the product is no longer available.

4. Shipping and Delivery

4.1 We offer delivery throughout South Africa, with a delivery fee for orders under R1500. Free delivery applies to orders over R1500, and additional charges may apply for delivery to government buildings, mines, smallholdings, and farms as outlined in our Shipping Policy.

4.2 We will process and dispatch your order within 2 working days, and delivery will generally take 3 working days. However, in some cases, delivery times may be longer due to circumstances beyond our control.

4.3 We are not responsible for any delays caused by our third-party couriers or events beyond our control.

5. Returns, Refunds, and Exchanges

5.1 Our Refunds & Returns Policy outlines the process for returning items and obtaining refunds or exchanges. Please review the policy for details on how to return items, timeframes for returns, and eligibility criteria for refunds or exchanges.

5.2 In accordance with the Consumer Protection Act, you have the right to a cooling-off period of 7 days from receipt of your order, under specific conditions.

6. Intellectual Property

6.1 All content on our website, including text, images, graphics, logos, trademarks, and other materials, is the property of Élevé Boutique or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 You may not copy, reproduce, distribute, or otherwise use any of the content on this website for commercial purposes without obtaining prior written consent from Élevé Boutique.

7. Privacy and Data Protection

7.1 We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as outlined in the Privacy Policy.

8. Limitation of Liability

8.1 Élevé Boutique will not be liable for any loss or damage arising from the use or inability to use our website, including but not limited to, indirect or consequential loss, loss of profits, or loss of data.

8.2 We make every effort to ensure that the products we sell are of high quality, but we do not guarantee that the products will meet your expectations or requirements.

9. Force Majeure

9.1 Élevé Boutique will not be liable for any failure to perform or delay in performance of our obligations due to circumstances beyond our reasonable control, including but not limited to, natural disasters, pandemics, strikes, or third-party delivery delays.

10. Governing Law

10.1 These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the South African courts.