Refund and Returns Policy - Élevé Boutique

At Élevé Boutique, we strive to ensure that you are completely satisfied with your purchase. In accordance with the Consumer Protection Act of South Africa, we have outlined our refund and return policy below.

1. General Return & Refund Policy

You are entitled to a full refund or exchange within 7 days of receiving your order if:

The goods are defective or damaged.
The goods are not of the same type or quality as those ordered.

2. Returns Process

If you wish to return an item, please follow these steps:

Notify Us: You must notify us within 7 days of receiving your goods. Please contact us at hello@eleveboutique.co.za or call us on 082 540-6180.
Return Instructions: We will provide you with instructions on how to return the item. All returned goods must be in their original condition, unused, and with all tags and packaging intact.
Return Costs: If the item is defective or damaged, we will cover the cost of return shipping. For other returns, the customer will be responsible for the return shipping cost.

3. Exchanges

You may request an exchange if the product is in new, unused condition and is returned within 7 days. The exchange will be for the same or a different item of equal value, depending on availability. If you wish to exchange for a higher-priced item, you will need to pay the price difference.

4. Consumer’s Right to Cooling-Off Period

In terms of the Consumer Protection Act, you are entitled to a “cooling-off” period of 7 days from the date of delivery for a full refund if you change your mind about your purchase. Please note that this does not apply to items that are:

Perishable.
Custom-made or personalised.
Opened or used, unless defective.

The customer will be responsible for the return shipping costs, and a 25% handling and restocking fee will be applied to the refund.

5. Defective or Damaged Items

If you receive a defective or damaged item, we will gladly offer you a full refund or replacement. You must notify us within 7 days of receiving the item and provide photographic evidence of the damage or defect. We will arrange for the return of the defective item at no additional cost to you.

6. Refunds

Once we have received the returned goods, we will process your refund within 14 days. Refunds will be made to the original payment method used for the purchase.

7. Exclusions

Sale or discounted items are non-refundable unless they are defective or damaged.
We do not accept returns on any personal care items or intimate apparel for hygiene reasons, unless the product is faulty.